SHIPPING & RETURNS
Our UK delivery service includes: England, Scotland, Northern Ireland and Wales, including the Isle of Wight and the Highlands and Islands of Scotland.
All orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. Unfortunately, we are unable to deliver to some countries and this will be indicated at the checkout.
FAILED DELIVERY OR LOST ITEMS
It is very important that you supply us with the correct address and postcode. Ace+Freak. cannot be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation e-mail and contact us immediately if you notice any errors or missing information. Once the item is dispatched we will be unable to make any changes.
If you are having your order delivered to a work address the business name must be supplied. We cannot be held responsible for items that are lost internally after delivery to a work address.
DUTIES & TAXES
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Ace+Freak. does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Ace+Freak., please contact your local customs office to find out more information if you are unsure of the charges.
To get an estimate of import duties which may be payable for international orders check out www.dutycalculator.com.
RETURNS & REFUNDS
If you wish to return any part of your order you can do so within 30 days of the receipt of the parcel provided the cans are unopened. We offer an extended returns policy for Black Friday and Christmas gifts - any purchases made from the 1st November to the 24th December can be returned up until 31st January.
Please allow up to 14 working days for us to receive and process returned items.
Exchanged goods are sent out free of charge.
Please ensure to obtain ‘proof of postage'. All returned goods remain the responsibility of the customer until they reach Ace+Freak.
Please note we do not refund any shipping costs applied to your original order should you chose to make a partial or full return.
Items purchased in the context of a sale are considered final sale and are not eligible for return.
Please email us directly at firstname.lastname@example.org to organise.
If returning goods from outside of the UK, please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Ace+Freak.
International customers are responsible for the cost of returns.
If your item is incorrect or faulty please contact email@example.com within 14 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.
We cannot be held responsible for any duty charges incurred on any items returned. A valid return should not be subject to any tax. Therefore any such charges wrongly charged or incurred will be deducted from your return refund amount. If you are needing help with this please contact us so we can help you make sure that this is done properly for both parties.
If you have any questions about returning your goods please contact firstname.lastname@example.org.
HOW TO RETURN AN ITEM BY POST
- Before returning any goods to us, please complete the returns form that you can find on the delivery note that came with your order, and include it with the items being sent back:
- Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
- Select the reason for the exchange or return.
- If exchanging an item indicate clearly what product you would prefer instead
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to British Law and shall be subject to the exclusive jurisdiction of the British Courts. If any provision of these Terms and Conditions is held by any court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.